Last updated: June 20, 2024
📦 How Much You Pay for Shipping
A single, straight-forward price is charged for all our customer interactions.
United States: $8.99
International: $13.99
As long as you order the same amount, the shipping fee will still be the same.
⏱️ Delivery Time Calculation
Delivery time = Processing time + Shipping time
1. Processing Time
When your payment is confirmed, your order gets started being processed at On Top Trend Bags. After receipt, it will normally take 3-7 business days to complete the processing.
Any order submitted after 12:00 PM (in GMT-7 time) will be handled the following business day.
2. Shipping Time
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US Standard Shipping: 3–7 business days
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International Shipping: 7-15 business days
🚚 Address or Product Changes
Changes Change in your order or shipping address can delay your order by 3 to 7 business days. While we usually support requests for changes, it means we need to coordinate more to prevent making a mistake.
📦 Tracking Your Order
Within 2–3 business days from the carrier, you will get a tracking number from them to your email after your order has been shipped.
⚠️ Tracking Number Issues
You may need to wait 1–2 days for tracking numbers to become active with the carrier.
If your tracking number doesn’t show results 3 business days after your purchase, you may contact us at:
📩 contact@ontoptrend.com
📭 Missing Items or Delays
If your tracking shows no update or your package is delayed:
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Wait at least 2 business days after receiving your tracking info.
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If no update is available or delivery is significantly delayed, email us at contact@ontoptrend.com and we’ll assist you promptly.
⛔ Possible Causes of Delivery Delays
While we work hard to deliver your order on time, some delays may occur due to:
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Incorrect shipping addresses
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Severe weather conditions
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Customs processing (for international orders)
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Carrier disruptions
If your delivery is delayed, feel free to reach out for assistance.
💬 Questions or Concerns?
We’re here to help!
If you have any questions regarding our shipping policy or your order status, please contact us:
Placing an order with Ontoptrend means you agree with the terms in this Shipping Policy.