Last updated: June 20, 2024

📦 How Much You Pay for Shipping

A single, straight-forward price is charged for all our customer interactions.

United States: $8.99

International: $13.99

As long as you order the same amount, the shipping fee will still be the same.


⏱️ Delivery Time Calculation

Delivery time = Processing time + Shipping time

1. Processing Time

Any order submitted after 12:00 PM (in GMT-7 time) will be handled the following business day.

2. Shipping Time

  • US Standard Shipping: 3–7 business days

  • International Shipping: 7-15 business days


🚚 Address or Product Changes


📦 Tracking Your Order

Within 2–3 business days from the carrier, you will get a tracking number from them to your email after your order has been shipped.


⚠️ Tracking Number Issues

You may need to wait 1–2 days for tracking numbers to become active with the carrier.
If your tracking number doesn’t show results 3 business days after your purchase, you may contact us at:
📩 contact@ontoptrend.com


📭 Missing Items or Delays

If your tracking shows no update or your package is delayed:

  • Wait at least 2 business days after receiving your tracking info.

  • If no update is available or delivery is significantly delayed, email us at contact@ontoptrend.com and we’ll assist you promptly.


⛔ Possible Causes of Delivery Delays

While we work hard to deliver your order on time, some delays may occur due to:

  • Incorrect shipping addresses

  • Severe weather conditions

  • Customs processing (for international orders)

  • Carrier disruptions

If your delivery is delayed, feel free to reach out for assistance.


💬 Questions or Concerns?

We’re here to help!
If you have any questions regarding our shipping policy or your order status, please contact us:

📩 contact@ontoptrend.com

Placing an order with Ontoptrend means you agree with the terms in this Shipping Policy.